Migration Guide

Microsoft Teams to Webex

Step-by-step guide to migrate from Microsoft Teams to Webex in 2026. Everything you need for a smooth switch.

Medium difficultyPT4H6 steps

Quick Answer

How to migrate from Microsoft Teams to Webex: Medium difficulty, PT4H, 6 steps. Migrating from Microsoft Teams to Webex is a common transition in the communication space.

Overview

Migrating from Microsoft Teams to Webex is a common transition in the communication space. This guide covers every step of the process, from exporting your Microsoft Teams data to getting your team fully productive in Webex. Whether you're switching for better features, pricing, or team fit, a well-planned migration minimizes disruption.

Before You Start

Before starting your migration, audit your Microsoft Teams usage thoroughly. Document active projects, key integrations, custom configurations, and team workflows. Clean up unused data to keep your Webex workspace organized from day one. Notify your team at least a week in advance and designate migration leads for each department.

How to Migrate from Microsoft Teams to Webex

1

Export data from Microsoft Teams

PT30M

Use Microsoft Teams's built-in export tools to download your data. Most platforms offer CSV, JSON, or API-based export options.

2

Set up your Webex account

PT30M

Create your Webex workspace, configure settings, and set up the organizational structure to mirror your current setup.

3

Map features and data fields

PT30M

Review how Microsoft Teams concepts translate to Webex. Document the mapping for custom fields, statuses, and workflows.

4

Import data into Webex

PT45M

Use Webex's import tools, CSV upload, or a third-party migration service to bring your data from Microsoft Teams.

5

Recreate automations and integrations

PT45M

Review your Microsoft Teams automations, integrations, and custom workflows. Rebuild them using Webex's native automation features.

6

Verify data and train your team

PT30M

Check that all critical data transferred correctly. Provide training sessions and documentation to help your team adjust to Webex.

Feature Mapping: Microsoft Teams vs Webex

FeatureMicrosoft TeamsWebex
ChannelsMicrosoft Teams ChannelsWebex Channels
Direct MessagesMicrosoft Teams Direct MessagesWebex Direct Messages
Video CallsMicrosoft Teams Video CallsWebex Video Calls
File SharingMicrosoft Teams File SharingWebex File Sharing
IntegrationsMicrosoft Teams IntegrationsWebex Integrations

Data Transfer Checklist

Transfers successfully

  • Channel/group messages
  • Direct messages (with export)
  • Files and attachments
  • User list
  • Channel structure

Needs manual work

  • Custom integrations
  • Bot configurations
  • Message reactions
  • Custom emoji

After Migration

After migrating, keep Microsoft Teams accessible for at least 30 days as a reference. Monitor team adoption and gather feedback on the Webex experience. Set up a dedicated help channel for migration questions. Track key productivity metrics to ensure the switch is successful.

Our Verdict

The migration from Microsoft Teams to Webex is manageable with proper planning. The biggest factor in a successful switch is thorough preparation and giving your team adequate time to adjust to the new platform.

Microsoft Teams to Webex Migration FAQ

A typical migration takes 3-5 hours for the technical setup. Larger organizations with extensive data may need additional time. We recommend a 1-2 week transition period for full team adoption.
Most core data can be transferred using export/import tools. However, some platform-specific features like custom automations and plugin data may need to be manually recreated in Webex.
Yes, we recommend running both tools in parallel for 1-2 weeks. This gives your team time to adjust and ensures nothing is missed during the transition.
Both are strong options in the communication space. Webex may offer different strengths depending on your team's needs. We recommend evaluating your specific requirements and taking advantage of any free trial before committing.

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